I am not sure if now the sun is bouncing off that? I called back the rep to let him know about the new bubbles and that the screens on my neighbor's house is not a solution and he let me know a field supervisor would come check it out. Janu(3 weeks later) I am now seeing new bubbles on a lower row above my basement window that has a plastic window well cover. They recommended I have my neighbor put full screens on their windows to fix the issue, which is an unacceptable solution. Decema CertainTeed rep came to my home to see the issue and blamed it on my neighbor's windows. I installed CertainTeed Monogram siding in Tuxedo September 2022 and by November I have a ripple effect on 4-5 upper rows of siding. This produce is cheap subpar quality that does not withstand normal sun reflective temperatures/wear and tear. This is a totally unacceptable long period with zero progress on my claim. This has been nearly three full months in process. There are sizable communities within less that fifty miles of my location with glass and window contractors. During my last conversation with the receptionist today (November 16, 2022) I was told they are trying to locate a third party in my area to service my claim but have not yet found one. I have left three phone messages with the warranty department manager and have emailed him twice. I have called ********* *** several times and I been able to speak only to a receptionist only two or three times but have gotten no satisfaction. They never have and I cannot locate them anywhere near me. I was told that someone from DC glass would contact me for inspection. I notified them by phone in August 2022 of my window problems (discoloration and moisture between the dual panes and displacement of sliders that allow the window to open/close but now do not allow some of the windows to close). I have life-time warranty on the windows installed in my home in **** by Insulate Windows and Doors, aka ********* ***** I am trying to exercise that warranty.
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