![]() ![]() Highlight the most recent scan and double-click to open it. If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply. If no detections were found click on the Save results drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply. Once the scan is completed, make sure you have it quarantine any detections it finds. Once installed then open Malwarebytes and select Scan and let it run. If you don't have Malwarebytes installed yet please download it from here and install it. If you already have Malwarebytes installed then open Malwarebytes and click on the small gear icon, then click on the " Check for updates" button on the General tab.Īfter any updates, click the middle Scan button from the main page. Next, run these steps and post back the logs as an attachment when ready. Make sure to turn it back on once the scans are completed. Temporarily disable Microsoft SmartScreen to download software below only if needed.Temporarily disable your antivirus real-time protection or other security software first if it blocks or interferes with the scans or downloads.Let's go ahead and run a couple of scans and get some updated logs from your system. If your system is running Discord, please be sure to Exit it while this case is ongoing. We don't want to waste your time, please don't waste ours. Please be patient and stick with me until I give you the "all clear". If there are any on the system you should uninstall them before we proceed.It is at times also a big source of current Trojan infections. It is the leading cause of ransomware encryption. Having such programs installed is the easiest way to get infected. Cracked, Hacked, or Pirated programs are not only illegal but also can make a computer a malware victim.Please don't run any other scans, download, install or uninstall any programs while I'm working with you. Do not do any free-wheeling or risky web-surfing. Before we start, please make sure that you have an external backup, not connected to this system, of all private data.ĭo not run online games while the case is ongoing.Searching, detecting, and removing malware isn't instantaneous and there is no guarantee to repair every system. Temporarily disable Microsoft SmartScreen to download the software below if needed. Make sure to turn it back on once the scans have been completed. Temporarily disable your antivirus or other security software first. Please attach all log files to your post, unless otherwise requested Please follow all steps in the provided order and post back all requested logs Make sure to read the entire post below first. Let's keep these principles as we proceed. Hello and screen name is AdvancedSetup and I will assist you with your system issues. So i have the relaunch my computer just to be able to use any programs for the next 20-30 minutes. so if i as an example want to play a game it doesnt turn on and just runs in the background no matter what i try. these tasks slow my computer only a bit but the worst thing is me being unable to turn any programms on after these tasks start running in the background. I don't know what to do since I couldnt find any forum post with the similiar problem as mine. | Adwcleaner found "15" "virusses" that it then got rid of (the problem didnt stop) | Eset Online Scanner has been scanning my computer for whole 4 hours and it found "40" "virusses" on my computer but it didnt tell me what it wanted to delete nor what was found (and yes the problem with explorer.exe and werfault.exe is still here.) Also I noticed my windefender.exe missing in my registry. So here are the results: Malwarebytes found nothing. I tried other programms as malwarebytes, eset and adwcleaner to determine if a virus or malicious programm is present on my laptop. So I investigated it and started a virus scan but it didnt help. My antivirus (Avast) reports suspicious behaviour after these 15-20 minutes telling me that a command with a trojan, tried to run on my laptop and thatģ61570847_6681058515278965_6564490759274504906_n.mp4 Everytime after I turn my laptop on eveyrthing works well until after about 20 minutes windows explorer and windows problem reporting (werfault.exe) start turning on and slowly duplicating from 2-3 instances to 300+. They usually run hidden in the background without me noticing or doing anything to start them up. Endpoint Detection & Response for Servers ![]()
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